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Oddly NewElectronics + Repairs Mon–Sat 10 AM – 8 PM · Sun 11 AM – 6 PM Shop now

New in Gateway Plaza, Hamilton

Phones & electronics,
new to nearly new.
Every condition explained.

A local shop for buying electronics — brand new, open box, used and refurbished. See the exact unit, test it in store before you pay, and know there’s a real repair bench behind the counter.

Shop now What the conditions mean
4
conditions, named on every tag
In store
see and test it before you pay
7 days
Mon–Sat 10 AM – 8 PM, Sun 11 AM – 6 PM · no appointment
A smartphone with its screen on, ready for the shelf
On the shelf — phones, tablets, laptops, gaming consoles, smart watches, Dyson, robot vacuums & accessories.

What our conditions mean

Four conditions. No fine print.

Every item carries one on its tag, with the packaging listed separately.

  1. 01

    Brand new

    Sealed, never opened.

  2. 02

    Open box

    Box opened, device like-new and unused.

  3. 03

    Most of our stock

    Used

    Owned before, graded A to D for wear.

  4. 04

    Refurbished

    Parts replaced, looks new.

WarrantyOpen box, used and refurbished come with a 90-day warranty covering functional defects — not cosmetic wear, accidental or liquid damage, or change of mind. Brand new carries the manufacturer’s warranty. All sales are final.

Full guide

Buying a used phone?

Marketplace is a gamble. This isn’t.

Buying from a stranger means hoping it’s what they said it was — and you usually can’t test it first. Here’s what happens to every pre-owned phone before it reaches our shelf.

Marketplace sellerActive 3 hours ago

Can I test it before I pay?

it’s fine trust me

meet in the parking lot. cash only

iPhone still shows “Activation Lock” after payment · seller stopped responding

turns out it’s reported lost with the carrier 😬

  1. Test it in store before you payHold the exact unit. Not a photo and a promise.
  2. IMEI & blacklist checkedEvery pre-owned phone: not stolen, not locked, not carrier-blocked.
  3. Securely wiped & verifiedNo trace of the previous owner’s data.
  4. Looked over by repair techsChecked on the same bench that does our repairs.

Example tag · pre-owned phone

Used · Grade A

Packaging
Listed on the item
Battery health
Shown up front
Exact unit
Yours to test first

The tag tells you what you’re getting.

Every unit carries its own tag like this one — and a real person at the counter can tell you more.

Stock changes as devices come in. Browse the online catalogue, or walk in to see what’s on the shelf today.

Shop now Plan a visit

Not trying to be a big-box store

Why not just go to a big-box store?

They win on selection for brand-new gear. Here’s where we’re different.

Topic Big-box electronics Oddly New
What you can buy Big-boxMostly brand new Oddly NewBrand new, open box, used and refurbished — each clearly labelled
Pre-owned detail Big-boxOnline listing, limited condition detail Oddly NewGraded and disclosed on the tag — see the exact unit
Who checks the device Big-boxGeneralist retail associate Oddly NewPeople who repair devices for a living
If it ever needs a repair Big-boxAppointment or mail-in for most repairs Oddly NewA repair bench behind the same counter
Local presence Big-boxA branch of a national chain Oddly NewOne counter, same people, right here in Hamilton

Repairs too

We fix what we sell — and what you already own.

Screens and batteries on phones and tablets are usually handled right at the counter; gaming consoles, smart watches, robot vacuums, Dyson hair care, and laptops go to FixLab’s dedicated repair facility. Tell us the device and the problem and we’ll tell you how it works.

1 The device
2 The problem
Counter repair

Usually handled right at the counter

Screen and battery jobs on phones and tablets are the kind of small repair we take in on the spot. Bring it in — we’ll confirm the part for your exact model first.

  1. Walk in, no appointment
  2. Quick check at the counter
  3. Repaired on the spot when the part is on hand
Facility repair

Checked at the counter, fixed at FixLab

This one deserves a proper bench. We take it in locally and route it through FixLab’s dedicated repair facility — so nothing gets rushed.

  1. Drop it off at the counter
  2. Diagnosed by FixLab technicians
  3. Pick it up from the same counter

Bring with you

  • Your passcode, so the repair can be tested
  • A backup, if the device still turns on
  • The charger, for charging or power issues
Send this to the shop Directions

Pricing depends on the exact model and part — ask at the counter for a quote.

Behind the counter

Cracked. Opened. Working again.

A cracked phone goes onto the bench, comes apart layer by layer, and goes back together working.

Brand film · illustrative

Why Oddly New

A shop that sells electronics — with a real repair bench behind it.

Oddly New grew out of FixLab’s professional device-repair operation — selling came second.

  • Help after you buyA cracked screen or a tired battery later on? The same counter quotes the fix.
  • A real person answersAsk at the counter or by email — no call centre, no ticket queue.
  • Local to HamiltonRight in Gateway Plaza on Rymal Rd E.

Visit us

Gateway Plaza, Hamilton

Mon–Sat 10 AM – 8 PM · Sun 11 AM – 6 PM
Address
2200 Rymal Rd E Unit 10
Hamilton, ON L0R 1P0
Landmarks
Near the Esso station and Tim Hortons
Parking
Free plaza parking right out front
Get directions

Store hours

  • Mon10 AM – 8 PM
  • Tue10 AM – 8 PM
  • Wed10 AM – 8 PM
  • Thu10 AM – 8 PM
  • Fri10 AM – 8 PM
  • Sat10 AM – 8 PM
  • Sun11 AM – 6 PM

Hours reflect current store hours and may adjust — for repair drop-off specifically, reach out ahead.

Good questions

Before you buy

Still wondering? Email the shop — a real person answers.

What do new, open box, used and refurbished mean?

Each one tells you something different about the device’s history. The condition guide explains all four, the A to D grades for used devices, and how packaging is listed. Read the condition guide

Can I test a phone before I buy it?

Yes — and we’d rather you did. Walk in during store hours, no appointment needed, and ask for the exact unit. Saw it online? Email us ahead and we’ll check it’s still on the shelf. What to check in store

How do I make a warranty claim?

Bring the device back to the counter within the 90 days and tell us what’s wrong. It’s looked at by the same people who repair devices for a living. What the warranty covers

Do you buy phones?

Ask at the counter. Bring the phone and its charger, and make sure it’s signed out of your accounts — we’ll look it over and let you know.

Can you fix a phone I didn’t buy here?

Yes — bring it in. The price depends on the exact model and part, so ask at the counter for a quote. See how your repair works

Looking for a phone — or need one fixed?

Walk in during store hours to see what’s on the shelf, or reach out ahead and we’ll have it ready when you arrive.

Shop now Start a repair Email us